Frequently Asked Questions
Camper FAQs
Do I need to book before dropping off?
Yes! Camp Paws is a reservation only service. Returning campers can contact Priscilla to book. New campers, let’s get in touch!
When can I pick up and drop off?
Camp Paws implements a structured routine for your dogs, which means pick up and drop off times also have to be structured. Thank you for your cooperation!
Morning Window: 7:30 AM to 8:30 AM
Evening Window: 5:30 PM to 6:30 PM
Early and Late Pick Ups and Drop Offs are subject to a $20 surcharge.
How will I know my dog is getting the enrichments I paid for?
Each day, we make sure to take notes, pictures, and videos of your dog enjoying their day, including enrichments! You may choose to receive their report cards via text or email.
What should I bring to Camp Paws- and what should I not?
Day Camp:
– Please bring your dog’s portion of food that will be fed during their stay. This can include Breakfast, Lunch, and/or Dinner. Let us know of any feeding rituals they may have, such as a release word!
– We will be using Camp Paws leashes and crate bedding.
– If you decide to bring your dog with their own toys, they will only have supervised access to it within their crates to prevent aggression among other dogs. We limit each dog to one toy from home.
Night Camp:
– Please bring your dog’s daily portion of food, plus 2-3 more days’ worth in case of emergencies. Let us know of any feeding rituals they may have, such as a release word!
– We will be using Camp Paws leashes and crate bedding. However, if you would like to leave your dog with a blanket from home, we would love to settle them in with that.
– If you decide to bring your dog with their own toys, they will only have supervised access to it within their crates to prevent aggression among other pups. We limit each dog to one toy from home.
Can I add more services to a current booking?
Yes! Contact Priscilla to add more enrichments or grooming to your stay with us.
What if I need to extend my boarding stay unexpectedly?
Contact Priscilla as soon as possible to make emergency accommodations.
How do I pay for Day/Night Camp?
We take cash, Zelle, and Venmo!
Our payment policy is that Pet Parents pay upfront for Day and Night Camp. Early and Late surcharges may be paid in person or may be invoiced to pay at a later date. Pet Parents will not be permitted to book if there is an outstanding invoice to their name.
Grooming FAQs
Do I have to book a Camp Day?
Nope! The Salon experience is not exclusive to Day and Night Campers, although Campers do get a discount!
When do I drop off and pick up?
You will be assigned a 15 minute drop off and pick up window. If you are early or late to your pick up window, there will be a $10 surcharge.
Will my dogs be kenneled?
No, your dogs will not be kenneled through the grooming process and before pick up. If you miss your 15 minute pick up window, they may be temporarily kenneled according to the Camp Paws routine that day.
Who will be grooming my dog?
Camp Paws has an in house dog groomer whom you will meet before their salon experience! He will be able to take your preferences into account to service your dog how you want it to be done.
Can I stay for my dog’s groom?
We do not allow pet parents to be present for the grooming process. This is for the safety of the dog and the groomer. Should there be any issues, we will contact you immediately.
How do I pay for grooming?
We take cash, Zelle, and Venmo!
Our policy is that Pet Parents pay a $20 non-refundable deposit for the groom prior to or at Drop Off. You will receive an estimate dollar amount prior to the appointment. Once the groom is completed, the full amount must be paid at or prior to Pick Up.
Early and Late surcharges may be paid in person or may be invoiced to pay at a later date. Pet Parents will not be permitted to book if there is an outstanding invoice to their name.